Privacy
What we keep, and who sees it.
Windward Home Watch is a small, owner-run home watch service. This page explains what we collect, why we collect it, and how to ask us to delete it.
What we collect, and why
- Request form: your name, phone, email, and the property’s street address. We use this to answer you and schedule the walkthrough.
- Client details (after the walkthrough, if you sign up): secondary and backup contacts, property manager (if any), vehicles on the property, areas of concern, and any notes you add. We use this to prepare for and carry out visits.
- Visit reports: photos of your property, the date and time of each visit, and a GPS location stamp from the visit phone. These show when and where each visit happened, and they go into the reports we send you.
- Agreements and billing: your signed agreement (typed name, email, date and time, and basic browser details recorded at signing), the plan and services you choose, and payment records. We use this to provide the service and bill for it.
- Client login: your email and password (stored scrambled, never in plain text), the reports sent to you, and any add-on or cancel requests you make. When you open a report link, we note the date and time it was opened so we know the report reached you.
Please don't send alarm, gate, door, or lockbox codes through this website or by email. Give codes to Artie by phone or in person. They are recorded separately and never written with your address or name.
Photos
Photos of your property are used only for your visit reports. We never use them in marketing, on this website, or on social media without your written OK. The sample photos on this website are stock photos, not client homes.
Who sees your information
Your reports go only to you and the people you name in writing. We don’t sell, rent, or trade your information.
We use a few service providers to run the business. They handle data for us, not for their own marketing:
- Netlify: website hosting, the request form, client login, and storage for reports and photos.
- Microsoft 365: business email, including the emails that deliver your reports.
- Google: business documents, such as agreement copies and records.
- Square and Stripe: card payments, if you pay online. Your card details go to them directly; we don’t see or store full card numbers.
How long we keep it
Client records, agreements, and visit reports are kept for three (3) years after service ends, then deleted securely.
If you contact us but do not become a client, we delete your information within 12 months.
Cookies and tracking
This website has no advertising cookies, no tracking pixels, and no analytics. The client login uses one cookie that keeps you signed in. It is not used for anything else.
Deleting your information
To ask us to delete your information, email artie@whwhawaii.com. We’ll reply to confirm.